When does an order become binding?
When you approve the proof and production is booked.
Terms of Business
These terms apply to every order. They are written to be read, so please ask if anything is unclear.
Quotes
We price each job by email. A quote covers the size, board, print, finish and quantity described in it. If any of those change, the price may change, and we will tell you before going ahead.
Proofs and approval
We send a free design proof before printing. Please check sizes, spelling, colours and positions carefully. Production starts only when you approve the proof, and approved proofs are printed as shown.
Production and delivery
Production takes 5 to 7 working days after proof approval. Delivery is free and tracked to UK mainland addresses and takes 2 to 3 working days. Dates are our honest estimates; we tell you straight away if anything changes.
Payment
Payment terms are set out on your quote and confirmed before production is booked.
Reprints and refunds
If displays are misprinted against the approved proof, faulty or damaged in transit, report it within 10 days of delivery and we reprint or refund the affected items. Because every display is made to order, we cannot accept returns for a change of mind.
Artwork
You confirm you have the right to use the artwork, logos and images you send us. We use them only to make your order.
Terms Questions
Can the price change after my quote?
Only if the size, board, print, finish or quantity changes. We confirm any change before going ahead.
What if I approve a proof with a mistake?
Approved proofs are printed as shown, so check them carefully before approving.
Are delivery dates guaranteed?
They are honest estimates. We tell you straight away if a date changes.
Who owns the dieline?
We keep your approved dieline on file so repeat orders are quick.
Can you print artwork I do not own?
No. You must have the right to use any artwork you send.
What law applies to these terms?
The law of England and Wales.
How do I raise a complaint?
Email info@thedisplayboxes.co.uk with your order details and we reply within one working day.
Do these terms cover repeat orders?
Yes. Every order follows these terms unless your quote email says otherwise.
Where do you deliver?
UK mainland addresses only.