How long do I have to report a problem?
10 days from delivery. Send photos and your order details by email.
Returns and Reprints
Every display is made to your size and artwork, so we cannot resell it. If something is wrong with what we made or how it arrived, we put it right.
What is covered?
Misprints, printing faults, wrong sizes against the approved proof and damage in transit are covered when reported within 10 days of delivery. We reprint the affected items or refund them.
- Print that does not match the approved proof
- Cutting or folding faults
- Displays damaged on the way to you
- Missing items against the delivery note
What is not covered?
Errors in artwork or sizes that were on the proof you approved are not covered, so check the proof carefully. A change of mind after production has started cannot be refunded because the displays are made for you.
How do I report a problem?
Send everything to info@thedisplayboxes.co.uk with your order details. We reply within one working day.
- Email photos of the problem and the delivery note within 10 days of delivery.
- Keep the displays and packaging until we reply.
- We confirm a reprint or a refund by email.
Reprint Questions
Do I need to send the displays back?
Usually not. Keep them until we reply; photos are normally enough.
Will you reprint or refund?
You can choose. Most customers ask for a reprint so their launch stays on track.
What if the proof had a mistake I missed?
Approved proofs are printed as shown, so errors on the proof are not covered. We can quote a reprint at a fair price.
Can I cancel an order?
Before you approve the proof, yes. After production starts, the displays are made for you and cannot be cancelled.
What counts as transit damage?
Crushed, torn or wet cartons and displays damaged on the way to you.
How fast is a reprint?
Reprints go into production straight away and follow the usual production and delivery times.
Is the colour covered if it looks different?
Colour noticeably different from the approved proof is covered. Small shifts between screen and print are normal.
Do you refund delivery?
Delivery is free, so there is nothing extra to refund.
Who do I contact?
Email info@thedisplayboxes.co.uk or call +44 7578 382054 during office hours.